Preconference Workshops & Breakout Sessions

Schedule

Wednesday, May 9

Time Preconference Workshops
1:00pm - 4:00pm Workplace Violence in Healthcare: Identifying and Responding to the Most Common Threats
Doug Jones & Johnny Urdahl

Teamwork in Healthcare: How Will You Know When it is Happening and How Can You Promote More of it?
Daniel O'Connell

Thursday, May 10

Time General & Breakout Sessions
8:00am - 9:30am Opening Keynote:
Stop Acting Your Age!
Matt Havens
9:30am - 10:30am
Breakouts 1A-1D
1A: Understanding and Influencing Individual Performance in the Healthcare Setting
Daniel O'Connell
1B: Changing Group Culture, Creating a Card-On-File Program
Joe Clark
1C: MIPS, Costs, Alternative Payment Models, and Strategies for Performance
Jane Dubbe & David Smith

1D:There's a Dog in my Waiting Room! Now What?
Robynn Harris

10:40am - 11:40am
Breakouts 2A-2D
2A: The Built Environment: How Selection, Design, Financing and Construction of Your New or Remodeled Clinic Can Positively Affect Patient Care
Jill Arena
2B: Workplace Violence in Healthcare: Identifying and Responding to the Most Common Threats
Doug Jones & Johnny Urdahl
2C: Leading with Purpose: The Bridge to Improved Patient Experience
Ellen Meier
2D: How to Start and Maintain Team-Centered Performance Improvement Huddles at Your Medical Practice
David Renne
11:40am - 12:30pm Time with Exhibitors
12:30pm - 1:45pm Lunch Keynote:

No More Team Drama: Creating a Culture of Camaraderie & Common Cause
Joe Mull

1:50pm - 2:50pm
Breakouts 3A-3D

3A: 2018 Washington Legislative and Regulatory Update - What Just Happened in Washington?!
Katie Kolan

3B: Update from the Oregon Medical Association
Courtni Dresser
3C: "For Better or Worse . . . "  - A Medical Administrator's Guide to Managing Workplace Romance
Randall Sutton
3D: Ensuring Psychological Safety in the Work Environment
Patti Lind
2:50pm - 3:40pm Break with Exhibitors
3:40pm - 4:40pm
Breakouts 4A-4D
4A: Working with Challenging Patients
Shari Hendrickson
4B: Elevate Your Career: Become a CMPE through ACMPE
Lauren Harris
4C: FACMPE Designation: Help Me Get There!
Deb Bartel
4D: Killer Apps for Medical Professionals
Beth Z
4:45pm - 5:30pm Business Meetings

Friday, May 11

Time General & Breakout Sessions
8:00am - 9:00am
Breakouts 5A-5D
5A: Physician Extenders 2018: What You Need to Know
Lyle Larson
5B: The OneHealthPort Clinical Data Repository – Challenges and Opportunities
Kelly Llewellyn
5C: All Phones on Deck: Hands-On Experiences with Mind-Blowing Technology
Beth Z
5D: Seeing Your Data: Mapping Geographic Data in Excel
Nate Moore
9:00am - 9:30am Time with Exhibitors
9:30am - 10:30am
Breakouts 6A-6D
6A: National Health Care Fraud Issues and Trends
Alexis Lien & Steven Ryan
6B: To Merge or Not to Merge - Stories From the Edge
Jill Arena
6C: Customer Transformation: Are You Prepared?
Sara Larch

6D: Seeing Past Tomorrow: Using Appointment Data to Strategize, Change, and Thrive in the Future
Nate Moore

10:40am - 11:40am
Breakouts 7A-7D
7A: A Leader's Purpose
Sandra Stryker, PT, MPT, COMT, FAAOMPT
7B: MGMA Washington Update
Mollie Gelburd
7C: Time Off Benefits from a Strategic and Compliance Viewpoint
Angi Shamblin & Nicole Tedrow
7D: The Patient's Dog Just Bit Me: A Review of Today's Top Legal Risks and Regulatory Issues
Mark Bonanno
11:40am - 12:15pm Time with Exhibitors
12:15pm - 1:30pm

Closing Keynote:
A Day in the Life of a Nerdy Medical Group Manager
Beth Z

 

Wednesday, May 9

Preconference Workshops

Workplace Violence in Healthcare: Identifying and Responding to the Most Common Threats

Doug Jones & Johnny Urdahl

According to the Occupational Safety and Health Administration (OSHA) incidents of serious workplace violence are four times more common in healthcare than in private industry.  During this session, participants will learn the most common forms of work place violence reported in the healthcare setting and best practices in responding to and mitigating workplace violence encounters.  The workshop includes scenario based group discussions, role playing exercises and hands on defensive tactics training specifically tailored to the healthcare setting.

Bios: Doug retired from the Wenatchee Police Department in North Central Washington in 2016 culminating a 27 year career of progressive assignments through the rank of captain.  His law enforcement career included assignments as patrol officer, detective, SWAT team member, neighborhood resource/gang officer, administrative sergeant, patrol sergeant, drug task force supervisor, multi-agency task force commander, and operations captain.  He is a certified Civilian Response to Active Shooter Events (CRASE) instructor and has presented to numerous organizations and business groups throughout the Northwest on the topic of surviving an active shooter event. In addition to his law enforcement background, Doug retired as a Colonel from United States Army Reserve in 2017 culminating his thirty years of service as the Deputy Commander of the 104th Division at Joint Base Lewis McChord in Tacoma, Wa.  His service in the United States Army included a 12 month active-duty combat deployment to Iraq in 2008.  Doug possesses a Bachelor of Arts Degree in Law and Justice from Central Washington University and is a graduate of the FBI National Academy.

Johnny Urdahl deployed to Fallujah in support of Operation Iraqi Freedom in 2005, where he was embedded with Combat Engineers attached to Second Battalion, Seventh Marines Infantry and later, Third Battalion, Fifth Marines. Urdahl deployed to Iraq a second time with Regimental Combat Team 2, Task Force Tarawa near the Syrian border. Once the task force returned to Al Assad, the RCT formed a provisional infantry platoon under Task Force Viking, where Urdahl served as a fireteam leader.

In 2012, Urdahl graduated from the PLEA (Parks Law Enforcement Academy) with high honors. He was hired as a seasonal law enforcement ranger with the National Park Service at the Lake Roosevelt National Recreation area in the North District based out of Kettle Falls. At the end of the season, he began working for Confluence Health, where he was promoted to supervisor for a team of over twenty security officers. Urdahl holds training and certifications in CIT (Crisis Intervention Team training from the Washington Criminal Justice Training Commission), managing veterans in crisis, and is an instructor-trainer in Management of Aggressive Behavior (MOAB). MOAB is Confluence Health’s primary program for de-escalation and Urdahl has been a primary instructor since 2014.

Teamwork in Healthcare: How Will You Know When it is Happening and How Can You Promote More of it?

Daniel O'Connell

We talk about teams constantly in healthcare but many of the behaviors and attitudes we would expect in a well-functioning team are not present reliably when we look closely. In this workshop, we will list and describe key behaviors and attitudes in a way that individuals and groups can readily understand their own, as well as other team members responsibilities and how to effectively hold each other accountable. We will include appreciation of the role of patients, families and payors as the often-overlooked members of the team and how that can reduce us/them thinking, disappointment, ineffectiveness and cynicism.

The workshop will include brief lectures, demonstrations, discussion and analysis of situations participants are experiencing and will lead to steps that can be taken back at work promote true teamwork.

Bio: Daniel O’Connell, Ph.D., is a clinical psychologist who lives in Seattle, WA. Over the last 35 years Dr. O'Connell has worked as educator, consultant, clinician, department chair and executive director in medical, behavioral health and educational settings. He is a consultant to The Institute for Healthcare Communication and serves on the faculty of the Foundation for Medical Excellence. He works with providers at the University of Washington and UCLA Schools of Medicine and maintains a coaching and consulting practice working primarily with healthcare organizations and individual providers on all aspects of the psychology of medicine, leadership in healthcare settings and professional interactions. Dr. O’Connell develops educational programs for health care providers, groups and institutions and has led more than 600 workshops on various topics in the psychology of relationships and communication in healthcare, change processes and the emotional intelligence aspects of effective leadership.

Back to Schedule

Thursday, May 10

9:30am - 10:30am

1A: Understanding and Influencing Individual Performance in the Healthcare Setting

Daniel O'Connell

Many conversations about on job performance focus too narrowly on single dimensions and so mislead us in our analysis of what goes into shaping an individual's willingness and capability to perform desired tasks more effectively. We are in need of practical tools for understanding all of the dimensions that affect an individual's performance of specific work tasks so we can more efficiently hone in on the pieces that are either greatest obstacles or opportunities for improvement in any conversation or more elaborate performance improvement plan.

Bio: Daniel O’Connell, Ph.D., is a clinical psychologist who lives in Seattle, WA. Over the last 35 years Dr. O'Connell has worked as educator, consultant, clinician, department chair and executive director in medical, behavioral health and educational settings. He is a consultant to The Institute for Healthcare Communication and serves on the faculty of the Foundation for Medical Excellence. He works with providers at the University of Washington and UCLA Schools of Medicine and maintains a coaching and consulting practice working primarily with healthcare organizations and individual providers on all aspects of the psychology of medicine, leadership in healthcare settings and professional interactions. Dr. O’Connell develops educational programs for health care providers, groups and institutions and has led more than 600 workshops on various topics in the psychology of relationships and communication in healthcare, change processes and the emotional intelligence aspects of effective leadership.

1B: Changing Group Culture, Creating a Card-On-File Program

Joe Clark

Increased patient financial responsibility places financial pressure on medical practices. Joe will describe how Sierra Pacific Orthopedics implemented a card-on-file program. He will define a way to improve these problems once and for all. High deductible plans require practices to either gamble on back end collections, or gain the security of the multiple credit sources patients already have in their wallets when scheduling an appointment. The program will focus on scripting for staff, and the mechanics of implementing this process in your practice. Lastly, he will analyze the results of Sierra Pacific Orthopedics' implementation of this program.

Bio: Joe serves over fifty providers and over 180 employees in his role as Chief Executive Officer at Sierra Pacific Orthopedics, a comprehensive orthopedic practice situated in the heart of Central California. Joe has been with Sierra Pacific Orthopedics since 2001, the year of the company's formation. Joe's experience in growing a comprehensive, sub-specialized orthopedic practice from six to fifty providers, in less than ten years, when combined with over ten years of hospital and national accounting firm experience, has afforded him with the opportunity to be involved in a host of unique, client-focused experiences.

Joe holds a Bachelor's Degree in Business with an emphasis in accounting and a Master's in Business Administration from Fresno State University.

1C: MIPS, Costs, Alternative Payment Models, and Strategies for Performance

Jane Dubbe & David Smith

Come and learn more about the Quality Payment Program (QPP) including Advanced Alternative Payment Models (AAPMs) and the Merit-based Incentive Payment System (MIPS) for 2018 and beyond. We will cover concepts for 2018 performance, cost considerations, paths to alternative payment models and strategies for performance in these programs. Please come, learn, share and breathe easier as we help you with your overall approach and plan to thrive in the world of Medicare and payment reform initiatives.

Bios: Jane Dubbe RN, PNP, has extensive experience in quality, compliance and nursing practice utilizing that experience to drive healthcare quality improvement. She is currently the Quality Improvement Principal at Qualis Health, a non-profit Quality Improvement Organization, supporting the Quality Payment Program across Washington and Idaho.  Prior to working at Qualis Health, Ms. Dubbe worked as the Quality Program Manager for Evergreen Health and Evergreen Health Medical Group supporting the legacy Physician Quality Reporting System (PQRS), the Quality Payment Program (QPP), patient safety and regulatory compliance. Ms. Dubbe has a Bachelor's Degree in Nursing from Humboldt State University and received her graduate education as a Pediatric Nurse Practitioner from The University of Minnesota, School of Public Health.

David has worked for the Healthinsight Oregon for over 6 years and has worked for health information technology vendors for over 14 years. He has worked through Y2k, Meaningful Use and now manages the QPP or Quality Payment Program efforts.

1D: There's a Dog in my Waiting Room! Now What?

Robynn Harris

It's not uncommon to find patients, and others, bringing their dogs with them everywhere these days, including medical clinics. Some of those dogs have legal protections, and some do not. This session will review the three classifications of dogs most often seen in the medical setting; Service Dogs, Therapy Dogs, and Emotional Support Dogs, and provide guidance on the best practices for providing safety for everyone.

Bio: Robynn is the Assistant Dog Trainer at Cold Noses Warm Hearts Dog Training where a variety of classes are offered.  She is an American Kennel Club Canine Good Citizen (CGC) & S.T.A.R. Puppy Evaluator.  She also has a passion for teaching about animal assisted interventions and is a Pet Partners Instructor.  Pet Partners is the nation's leading organization registering therapy animals for animal assisted interventions.  As a Complex-Rated Therapy Team she and her dog, Schatzi regularly work with Legacy Health at their Mount Hood Medical Center location and at the Multnomah County Library with their Read to the Dogs program.

Back to Schedule

10:40am - 11:40am

2A: The Built Environment: How Selection, Design, Financing and Construction of Your New or Remodeled Clinic Can Positively Affect Patient Care

Jill Arena

Are you anticipating a remodel or a new clinic space any time in the next few years? If so, this session is for you. The built environment can have a tremendously positive impact on patient care, and staff and physician satisfaction, and, it's a major investment. Join moderator Jill Arena, FACMPE as she leads a panel discussion including experts on space leasing, architectural design, financing and medical construction. We'll explore the basics of each of these phases of your project, along with pearls of wisdom gleaned from these industry experts. Our panel of experts includes:

  • Brad Christiansen, Colliers International - Real Estate Broker with specialization in medical spaces
  • Judy Jennings, Home Street Bank - Banker with specialization in medical banking and finance
  • Jim Lampus, Norwest Construction - Contractor with specialization in medical space construction
  • Margaret Wilson, Anderson Dabrowski Architects, LLC - Senior Associate Architect with specialization in project management

Bio: Ms. Arena is the Managing Partner of Health e Practices, LLC and leads its consulting operations. She is a successful entrepreneur, having co-founded GreenField Health in 2001, which grew into a $3.5 million dollar business. She has extensive experience in practice start up, concierge transitions, and revenue cycle management. Over the past 27 years, she has led the start up of more than 70 new clinics in multiple states. Ms. Arena earned her Fellowship from the American College of Medical Practice Executives in 1999.

As part of the consulting practice, she has served several medical groups in interim leadership positions of CEO and Administrator while they were conducting national recruitment efforts. She led the consulting group in developing a Clinic Operations Assessment tool that has been administered to many medical groups throughout the country. The assessment focuses on the 6 domains from MGMA, and she has used it to successfully affect turnarounds at several clinics.

Prior to founding Health e Practices, Ms. Arena worked in various clinic operations positions and as a practice management consultant. She started her career as an accountant and subsequently spent five years as the Director of Physician Services for Providence Health System. In that role, she was responsible for the operations of fifteen clinics and provided matrix management for eight others. She oversaw the risk contracting, budgeting, physician compensation systems, and technology implementations.

She derives a great deal of professional satisfaction from walking with clients through important transitions in their practices to assure that their businesses thrive. She wholeheartedly believes that the practice of medicine can and should be both financially viable and joyful.

2B: Workplace Violence in the Healthcare Environment: Identifying and Responding to the Most Common Threats

Doug Jones & Johnny Urdahl

Workplace violence in the healthcare environment comes in many forms and it is difficult to predict with any degree of certainty who - patient, visitor or staff member - represents a legitimate threat to the healthcare worker. Though it is wise to monitor aggressive behaviors and intervene when necessary, addressing workplace violence only on a case by case basis falls short of what is required to adequately protect your valued staff and patients. Following an "all-hazards" approach in applying best practice violence prevention strategies will ensure your staff have the tools necessary to respond to an array of threats they may face in the workplace.

This session serves as an introduction to the content presented in the preconference workshop; for the full curriculum you are encouraged to sign up for the workshop.

Bios: Doug retired from the Wenatchee Police Department in North Central Washington in 2016 culminating a 27 year career of progressive assignments through the rank of captain.  His law enforcement career included assignments as patrol officer, detective, SWAT team member, neighborhood resource/gang officer, administrative sergeant, patrol sergeant, drug task force supervisor, multi-agency task force commander, and operations captain.  He is a certified Civilian Response to Active Shooter Events (CRASE) instructor and has presented to numerous organizations and business groups throughout the Northwest on the topic of surviving an active shooter event. In addition to his law enforcement background, Doug retired as a Colonel from United States Army Reserve in 2017 culminating his thirty years of service as the Deputy Commander of the 104th Division at Joint Base Lewis McChord in Tacoma, Wa.  His service in the United States Army included a 12 month active-duty combat deployment to Iraq in 2008.  Doug possesses a Bachelor of Arts Degree in Law and Justice from Central Washington University and is a graduate of the FBI National Academy.

Johnny Urdahl deployed to Fallujah in support of Operation Iraqi Freedom in 2005, where he was embedded with Combat Engineers attached to Second Battalion, Seventh Marines Infantry and later, Third Battalion, Fifth Marines. Urdahl deployed to Iraq a second time with Regimental Combat Team 2, Task Force Tarawa near the Syrian border. Once the task force returned to Al Assad, the RCT formed a provisional infantry platoon under Task Force Viking, where Urdahl served as a fireteam leader.

In 2012, Urdahl graduated from the PLEA (Parks Law Enforcement Academy) with high honors. He was hired as a seasonal law enforcement ranger with the National Park Service at the Lake Roosevelt National Recreation area in the North District based out of Kettle Falls. At the end of the season, he began working for Confluence Health, where he was promoted to supervisor for a team of over twenty security officers. Urdahl holds training and certifications in CIT (Crisis Intervention Team training from the Washington Criminal Justice Training Commission), managing veterans in crisis, and is an instructor-trainer in Management of Aggressive Behavior (MOAB). MOAB is Confluence Health’s primary program for de-escalation and Urdahl has been a primary instructor since 2014.

2C: Leading with Purpose: The Bridge to Improved Patient Experience

Ellen Meier

In this practical and real-world workshop, Ms. Meier presents skills and techniques for managers of medical practices and healthcare settings to improve the patient experience.  She includes tips for front-desk staff, clinical workflow and provider interaction with patients and families.

Bio: Ellen has over 20 years of experience in healthcare, as a nurse practitioner, senior manager, educator and consultant.  She specializes in enabling providers to enhance the experience of their patients and families.  She provides training, consulting and physician shadow-coaching to medical groups across the country.

2D: How to Start and Maintain Team-Centered Performance Improvement Huddles at Your Medical Practice

David Renne

The workshop emphasizes the transfer of ownership to the individuals on the clinic team by providing the freedom to objectively speak up. It develops and empowers those aspiring to be future leaders. Over time, the improvements made over a week, month, quarter, and year collectively add up to a higher performance among the entire team.

Bio: David Renne is a Medical practice change management coach who provides a simple huddle workshop, empowering your team(s) to routinely identify improvement opportunities that are within their control and solutions that can be implemented simply and quickly.

Back to Schedule

 1:50pm - 2:50pm

3A: 2018 Washington Legislative and Regulatory Update - What Just Happened in Washington?!

Katie Kolan, JD

In terms of legislative advocacy, if you're not at the table, you're on the menu! In this presentation we will review legislative and regulatory changes and happenings relevant to the practice and healthcare community! With the 2018 legislative session completed, this presentation will give audience members a sense of what major (and minor!) changes can be expected.

Bio: Katie Kolan is the Washington State Medical Association's(WSMA) Director of Legislative and Regulatory Affairs.  Katie's primary responsibility is advancing the association's legislative and regulatory agenda. In addition to those responsibilities, Katie assists with legal and policy analysis and research on a wide variety of health law and policy issues impacting physicians, physician assistants and the delivery of and access to care.  Prior to joining the WSMA, she focused on legislative, regulatory and policy issues for a Washington State agency. She has worked in other capacities in the health care arena. Ms. Kolan was admitted to the Washington State Bar in 2010.

3B: Update from the Oregon Medical Association

Courtni Dresser

OMA will provide an update on the state of the OMA, including a review of the 2018 legislative session, the latest on Oregon rulemaking and other programs that the OMA is currently working on with our members and healthcare partners.

Bio: Courtni Dresser has been with the Oregon Medical Association for the past eight years. As Director of Government Relations, she works on a variety of issues, including federal and state legislative policy, workers' compensation policy, and rural and workforce issues. She also oversees the Oregon Medical Political Action Committee (OMPAC). Dresser has 20 years of Oregon political experience, including work on federal, state, and local political campaigns. She worked her first state legislative session in 2001 as an aide to a state senator.

Prior to joining the OMA, Dresser worked on public policy for the American Cancer Society in Oregon. She was born and raised in Tigard, Oregon and is a graduate of Carroll College in Helena, Montana.

3C: "For Better or Worse . . . "  - A Medical Administrator's Guide to Managing Workplace Romance

Randall Sutton

Although the office can be the perfect matchmaker, romance in the workplace can create a variety of legal and practical challenges. Even when the relationship is consensual, romantic feelings can fade, or worse yet, become hostile. A medical office presents unique challenges in this regard. Relationships between providers and staff have the potential to cause staffing and morale issues as well as significant liability for both the practice and the provider. Given that many providers are also owners of the medical practice, allegations of harassment at work are especially difficult. In this era of #MeToo, medical offices need to be proactive in addressing potential concerns about workplace harassment. Through an interactive discussion of workplace scenarios, this session will discuss legal issues, effective policies, tools to manage romantic relationships and concerns about harassment, how to handle the workplace investigation, and other problem solving strategies.

Bio: Randall Sutton is a partner with the Saalfeld Griggs law firm in Salem, Oregon. Randall leads the law firm’s Employment Law & Litigation practice and is a member of the firm’s Health Law Practice Group. The firm serves a large number of medical practices and hospitals across the Pacific Northwest.

Randall advises and handles employment and business litigation matters for medical groups. With more than 20 years of law practice, he is an experienced litigator who is highly regarded for his employment law expertise. Randall is rated AV Preeminent by his peers in the Martindale-Hubbell directory. He is also listed in Best Lawyers in America for the practice area of Employment Law – Management, and has been recognized by Chambers USA as a Leader in the field of Employment Law.

A frequent public speaker on employment legal issues, Randall began his career working as a human resources professional. He served for many years as the Oregon Legislative Director for the Society for Human Resource Management (“SHRM”), and served as the Director of the SHRM Oregon State Council. Randall provides input on legislative issues of importance to employers through his service on the AOI/OBI Employment Practices Steering Committee. He is pleased to have served his community as a past Board President of the Job Growers tri-county workforce investment board.

3D: Ensuring Psychological Safety in the Work Environment

Patti Lind

The importance of psychological safety and inclusion is getting a great deal of attention lately and for good reason:  teams work better when everyone on the team feels comfortable sharing their thoughts, are able to respectfully disagree and are supportive of one another.   This workshop will discuss the common threats to psychological safety and their impact on a team.   Plus, specific strategies will be presented that will promote increased civility, respectful disagreement and supportive behaviors.

Bio: Patti Lind is a founding partner of the Lind Consulting Group and long-time faculty member at Marylhurst University. Working as an independent consultant, she has spent over thirty years addressing communication and leadership issues within the health care industry and the unique challenges faced by its workforce. Patti works with medical teams to overcome their debilitating conflicts, conducts workshops and coaches individuals whose communication skills are causing suffering to them selves or others. Patti holds degrees in Communication from Boise State University and The Ohio State University.

Back to Schedule

 3:40pm - 4:40pm

4A: Working with Challenging Patients

Shari Hendrickson

One of the unique challenges we experience in healthcare is our ability to address difficult to manage patients. In a time when we are caring for more patients with fewer resources, behavioral issues require special skills to resolve potential harm or to avoid the inevitable dismissal from care. We will review the common characteristics of the challenging patient, how to mitigate them, and the personal and professional questions one must ask when caring for this patient population. We will review the steps needed to de-escalate hostile situations while attempting to rehabilitate the physician/patient relationship, as well as the steps in the decision to move toward the dismissal of patients when efforts to mitigate the relationship are unsuccessful.    

Bio: Over 20 years experience in healthcare and 7 years as a Risk Manager and Patient Safety Officer. As a leaders for change, I specialize in gold standard processes, innovations in care with a focus on emerging trends while providing solutions to these developments. I remain passionate about safe patient care, understanding the challenges and opportunities our physicians and hospitals face in the ever changing landscape. 

Areas of specialty:
Mediation
Lean Six Sigma
Enterprise Risk Management 
Simulation and "Just in Time" Solutions

4B: Elevate Your Career: Become a CMPE through ACMPE

Lauren Harris

This session will provide you with an overview of the MGMA board certification process and leave you inspired and supported to start on your own journey to take your career to the next level.

Bio: Lauren has more than 20 years of experience in healthcare administration and consulting in primary care, specialty care, rural health, school-based health and safety-net settings.  She completed her MGMA/ACMPE certification in 2008 and achieved her Fellowship in 2013.

4C: FACMPE Designation - Help Me Get There!

Deb Bartel

You’ve earned your CMPE Certification through the MGMA American College of Medical Practice Executives and are ready to take it to the next level. Earning your fellowship is a tremendous way to show your skill, knowledge and determination in the ever changing world of healthcare administration. This session will help you understand the updated program requirements and get you started on your way.

Bio: As a board certified Fellow in the American College of Medical Practice Executives, Deb has a passion for helping others fulfill their certification goals both at the CMPE and FACMPE level.  She earned her CMPE and FACMPE designations in 2009 and jumped right back into study groups as a moderator.  Whether in person or via webinar, Deb understands the value of networking with others working toward similar goals.  Deb can be reached at [email protected]

4D: Killer Apps for Medical Professionals 

Beth Z

Take a deep-dive into the free and bargain apps that will help you move up the ladder. Learn the tools you need for personal organization as well as game-changing tech tools to help your organization function more efficiently and support team collaboration. Showcase your leadership ability by capitalizing on the technology tools that will keep you organized, productive, informed, innovative, and ahead of the crowd.

Bio: Meet Your New Nerdy Best Friend… Beth Ziesenis: Author. Speaker. Nerd.

Although the only real trophy she ever won was for making perfect French fries at McDonald's in high school, Beth Z has been featured on Best Speaker lists by Meetings & Conventions magazine and MeetingsNet. Since her first Commodore 64 computer, Beth has made a verb out of the word nerd. She helps computer users all over the country filter through thousands of apps, gadgets, widgets and doodads to find the perfect free and bargain technology tools for business and personal use through presentations and her books, including the latest title, Nerd Know-How: The 27+ Best Apps for Work and How to Use ‘Em, available on Amazon.com. 

What would your day look like if you took the advice of all your nerdy friends and implemented the tech tools and apps they recommend to make your life easier? This fast-moving, laugh-filled session takes you hour by hour through a day in the life of a tech-savvy manager. You'll learn how a professional nerd solves a security crisis before 10 a.m., learns to make more of a lunch hour with an extra set of virtual hands, saves money on software before the staff meeting and brings the team together online before the day is done.

Back to Schedule

Friday, May 11

8:00am - 9:00am

5A: Physician Extenders 2018: What You Need to Know

Lyle Larson

Nurse Practitioners and Physician Assistants are collectively referred to a Physician Extenders. But what are they? Are they similar? What’s the difference? Does your practice need one (or more)? Are they cost effective? How do I get reimbursed? How do you start, or, how do you assure you’re utilizing them to their fullest potential?

This session will answer these questions and provide an overview of the current clinical and regulatory status of incorporating Physician Extenders into your practice.

Bio: Dr. Larson is a faculty member of the Cardiac Electrophysiology Section in the School of Medicine at the University of Washington in Seattle, WA. His current responsibilities include training electrophysiology fellows in surgical techniques applicable to pacemaker and defibrillator system implantations and lead extractions. He is a 1983 graduate of the University of Texas Southwestern Medical Center at Dallas Physician Assistant program in Dallas, TX. 

Lyle is currently president of the Washington Academy of Physician Assistants, serves on the Board of Directors for the Washington Physicians Health, and is a monthly contributor and department editor for the peer reviewed journal Clinician Reviews. He has also co-editor of a new medical textbook: Surgical Implantation of Cardiac Rhythm Devices, 1ed, Poole and Larson, published by Elsevier, which will be released at the Heart Rhythm Society meeting in Chicago in May 2017.

Lyle served as the Chief Physician Assistant for the University of Washington Medical Center for 7 years, as Director of Science in Emergency Cardiovascular Care at the American Heart Association, and has held positions at the American Academy of Physician Assistants including Chair of the Surgical Congress, editorial board member of the Journal of the American Academy of Physician Assistants, and as a member of the Clinic and Scientific Affairs Council.

5B: The OneHealthPort Clinical Data Repository – Challenges and Opportunities

Kelly Llewellyn 

OneHealthPort, the state’s lead organization for Health Information Exchange (HIE), has recently partnered with the Washington State Health Care Authority (HCA) to bring a Clinical Data Repository (CDR) service to market. The CDR is a patient-centric database that collects clinical data from many sources across the community. The implementation of the CDR has engendered a number of conversations addressing challenges the provider community is experiencing with their EHR vendors and the maturity of national standards, the nature of the requirement to participate, the potential benefits of the CDR and what the implications of this experience are for how clinical information can be shared more broadly across the community going forward.

Bio: Kelly has served in a variety of roles during her 30-year career in the health care industry. Currently, she is the Senior Account Manager at OneHealthPort for health information exchange (HIE) and clinical data repository (CDR) services.

Prior to her current role, she was formerly a senior health policy analyst at the Washington State Health Care Authority focusing on health information technology legislation and associated projects including the American Recovery and Reinvestment Act – Health Information Technology for Economic and Clinical Health (HITECH) Act provisions to advance statewide health information exchange.

Kelly’s other roles in the health care industry include 17 years with Weyerhaeuser Company – as both a purchaser and payer of health care providing administration and management of various health cost containment programs for the company’s self-administered, self-insured health and dental care programs for employees, retirees, and their families. Prior to joining Weyerhaeuser, Kelly worked for Providence Health & Services as a nurse, specializing in neurological health care.

Kelly holds a Master’s Degree in Health Administration and a Bachelor’s Degree in Business Administration, both from the University of Washington.

5C: All Phones on Deck: Hands-On Experiences with Mind-Blowing Technology

Beth Z

It's one thing to hear about the latest advancements in technology... but it's a completely different experience when you see it with your own eyes. The medical professions have adopted augmented reality tools for patient care and doctor education, but this technology has applications for medical group managers as well. Join Your Nerdy Best Friend for a hands-on hour with augmented reality technology that you can start using now at work and home.

In this session, you will: 

  • See and use (hands on!) augmented reality apps
  • Understand augmented reality opportunities for marketing, staff training and simply to make your life easier
  • Discuss with your peers how medical group managers can use augmented reality for your practice

Bio: Meet Your New Nerdy Best Friend… Beth Ziesenis: Author. Speaker. Nerd.

Although the only real trophy she ever won was for making perfect French fries at McDonald's in high school, Beth Z has been featured on Best Speaker lists by Meetings & Conventions magazine and MeetingsNet. Since her first Commodore 64 computer, Beth has made a verb out of the word nerd. She helps computer users all over the country filter through thousands of apps, gadgets, widgets and doodads to find the perfect free and bargain technology tools for business and personal use through presentations and her books, including the latest title, Nerd Know-How: The 27+ Best Apps for Work and How to Use ‘Em, available on Amazon.com. 

What would your day look like if you took the advice of all your nerdy friends and implemented the tech tools and apps they recommend to make your life easier? This fast-moving, laugh-filled session takes you hour by hour through a day in the life of a tech-savvy manager. You'll learn how a professional nerd solves a security crisis before 10 a.m., learns to make more of a lunch hour with an extra set of virtual hands, saves money on software before the staff meeting and brings the team together online before the day is done.

5D: Seeing Your Data: Mapping Geographic Data in Excel

Nate Moore

The ability to see geographic data on a map yields insights that are hard to see in other formats.  Join an interactive session using Microsoft's 3D Maps tool to plot new patient data, referral information, competition and more.  The mapping tools also incorporate a time element to watch your data change geographically over time. Combining maps, time, and your practice information will open an entirely new dimension of opportunities for growth. The session will be a live demonstration using the most recent version of Excel.  Take the Business Intelligence in your practice to the next level and really see your data with maps.

Bio: Nate Moore, CPA, MBA, FACMPE speaks, consults, records, and writes about Business Intelligence in medical practices throughout the country.  He is the author of two books, Better Data, Better Decisions - The SQL: Business Intelligence for Medical Practices and Better Data, Better Decisions: Using Business Intelligence in the Medical Practice, both published by MGMA.  Nate's consulting focuses on using SQL Server and BI Tools to mine and leverage medical practice data into actionable knowledge

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 9:30am - 10:30am

6A: National Health Care Fraud Issues and Trends

Alexis Lien & Steven Ryan

This presentation will provide an overview of common schemes and current trends in federal health care fraud, including recent cases and priority initiatives from the Department of Justice and the Office of Inspector General for the Department of Health and Human Services.

Bios: Alexis Lien is an Assistant United States Attorney in the United States Attorney's Office for the District of Oregon. Her practice focuses on affirmative civil enforcement cases with an emphasis on federal health care fraud.

Steven Ryan is the Special Agent in Charge of the San Francisco Region for the Dept of Health & Human Services, Office of Inspector General. Steven has been investigating health care fraud for 15 years and has been in charge of the San Francisco Region, which includes Alaska, Idaho, Northern California, Oregon and Washington since 2016.

6B: To Merge or Not to Merge - Stories From the Edge

Jill Arena

In this era of healthcare consolidation, many groups are contemplating selling to a health system, or merging with other private practices.  This is a major business decision for physicians, who frequently do not have the experience to analyze the options, so they're likely to turn to you.  Join us for an informative session that will review the pros and cons of merging or selling, and will leave you with the basic framework for assessing whether a merger is right for your group.  We'll share basics for business analysis and budgeting, along with other financial and legal considerations to help you navigate this critical business decision.

Bio: Ms. Arena is the Managing Partner of Health e Practices, LLC and leads its consulting operations. She is a successful entrepreneur, having co-founded GreenField Health in 2001, which grew into a $3.5 million dollar business. She has extensive experience in practice start up, concierge transitions, and revenue cycle management. Over the past 27 years, she has led the start up of more than 70 new clinics in multiple states. Ms. Arena earned her Fellowship from the American College of Medical Practice Executives in 1999.

As part of the consulting practice, she has served several medical groups in interim leadership positions of CEO and Administrator while they were conducting national recruitment efforts. She led the consulting group in developing a Clinic Operations Assessment tool that has been administered to many medical groups throughout the country. The assessment focuses on the 6 domains from MGMA, and she has used it to successfully affect turnarounds at several clinics.

Prior to founding Health e Practices, Ms. Arena worked in various clinic operations positions and as a practice management consultant. She started her career as an accountant and subsequently spent five years as the Director of Physician Services for Providence Health System. In that role, she was responsible for the operations of fifteen clinics and provided matrix management for eight others. She oversaw the risk contracting, budgeting, physician compensation systems, and technology implementations.

She derives a great deal of professional satisfaction from walking with clients through important transitions in their practices to assure that their businesses thrive. She wholeheartedly believes that the practice of medicine can and should be both financially viable and joyful.

6C: Customer Transformation: Are You Prepared?

Sara Larch

Convenience, transparency, personal interaction and quality are the new expectation for customers - not the exception. Attendees will better understand what customers (patients) expect and how they can exceed expectations. Discussion will include success stories and how health care organizations created customer transformation. By the end of this session, you will understand how healthcare is responding to new customer expectations and how technology is driving new expectations. You'll be able to define how patient engagement drives value in your practice and take specific tactics back to your practice to implement.

Bio: Sara brings more than 30 years of healthcare industry experience in large physician groups in academic medical centers and multi-hospital systems. She has C-suite experience as the COO of a 900 physician faculty practice plan and as Vice President of a five-hospital integrated delivery system leading their employed physician group. In both of these environments, she led multi-disciplinary teams of physicians and administrators to define the best operating model and improve physician organization performance. This resulted in high performance hybrid structures.

Sara’s consulting experience includes projects in the areas of faculty practice plans, physician performance assessment, physician productivity and compensation analysis, physician revenue cycle and ambulatory operations performance, emerging governance models and physician engagement.

Sara has market eminence as a faculty practice plan and physician group executive. She is Past Board Chair of the Medical Group Management Association and Past President of the Academic Practice Assembly and the Association of Managers of Obstetrics and Gynecology. In 2012, Sara was the recipient of the MGMA/ACMPE Harry Harwick Lifetime Achievement Award. She is also co-author of the book titled The Physician Billing Process: 12 Potholes to Avoid in the Road to Getting Paid and is a popular speaker at national conferences on topics that include faculty practice plan operations and reimbursement, physician governance, and women’s leadership.

6D: Seeing Past Tomorrow: Using Appointment Data to Strategize, Change, and Thrive in the Future

Nate Moore

How would financial management be different in your practice if you could see the future? Appointment data is about as close as a practice manager can come to seeing what next week and next month will look like. Join an interactive discussion on using appointment data to increase opportunities in your practice. We will discuss ways to measure patient access to your providers, to reduce no show appointments, and to maximize capacity of your most important practice resources. See how practices across America are using appointment data to identify and solve problems before patients arrive, to make staff more efficient, and to reduce the number of unsold patient appointments. Medical practices have unique and unparalleled access to future information if they can leverage appointment data. Bring your ideas and experience and join the conversation in this session.

Bio: Nate Moore, CPA, MBA, FACMPE speaks, consults, records, and writes about Business Intelligence in medical practices throughout the country. He is the author of two books, Better Data, Better Decisions - The SQL: Business Intelligence for Medical Practices and Better Data, Better Decisions: Using Business Intelligence in the Medical Practice, both published by MGMA. Nate's consulting focuses on using SQL Server and BI Tools to mine and leverage medical practice data into actionable knowledge.

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10:40am - 11:40am

7A: A Leader's Purpose

Sandra Stryker, PT, MPT, COMT, FAAOMPT

Wouldn't it be great if your team achieved excellence in your core competency? How would you like an environment of happy and productive team members? These results are possible when we focus on developing our leadership skills.
Being a leader is about serving your team and teaching them how to become their best with their unique set of strengths and talents. Today's presentation will focus on aligning your values & mission with your leadership style and identifying the 4 key components that humans need to follow you.

Bio: Sandra Stryker, PT, MPT, COMT, FAAOMPT has been practicing physical therapy since 1998 after graduating from Shenandoah University with her Master of Physical Therapy. Sandra is currently a Fellow of the American Academy of Orthopedic Manual Physical Therapists. She has served on the Oregon Physical Therapy Association Board and is active with the American Physical Therapy Association.

In 2001, Sandra founded her practice, Life’s Work Physical Therapy, in Portland, Oregon. In her time as owner and CEO, she has mentored dozens of managers, physical therapists and students, treated thousands of patients and conducted clinical research. Sandra’s work on best practices in the treatment of complex orthopedic patients has been published nationally and internationally and is currently used in fellowship programs in the US, Australia and New Zealand.

Sandra is a recognized speaker and has presented her work regionally and nationally on behalf of the Oregon Pain Society, The American Physical Therapy Association, The Oregon Physical Therapy Association, The Oregon Family Physician Group and many others.

7B: MGMA Washington Update

Mollie Gelburd

This update will provide timely information on the status of pertinent healthcare issues under consideration by Congress and federal regulatory agencies. Attendees will learn about recent legislative and regulatory developments affecting medical groups, gain a deeper understanding of these changes and their impact on the day-to-day activities of medical group practices, and be directed to clarifying resources. Specific topics include 2018 implementation details for the Medicare Quality Payment Program, as well as payment policy changes finalized under the 2018 Medicare Physician Fee Schedule, among a host of other timely issues.

Bio: Mollie serves as a member liaison for MGMA Government Affairs and works closely with her D.C. colleagues to represent the medical group practice voice in Washington. She coordinates Association grassroots efforts, frequently speaks at MGMA state and national meetings, and serves as an informational resource to MGMA members, helping to navigate complex details of new federal regulations and legislation.  She has a law degree from the Catholic University of America and a bachelor’s degree in political science from Radford University in southwest Virginia. 

7C: Time Off Benefits from a Strategic and Compliance Viewpoint

Angi Shamblin & Nicole Tedrow

Leave benefits have been a popular subject of legislation at both a city, state and national level over the last several years. In this breakout session we will review an outline of the legal requirements for employer-provided leave benefits for both Washington and Oregon (and their cities). This compliance discussion will be followed by a discussion of the HR perspective on strategic implementation of these benefits as well as a preview of trends and ways employers can continue to attract and retain top talent.

Bios: Angi Shamblin was a founding partner of Red and Associates, a Human Resources Consulting company. She and her team joined together with Associated Industries in October of 2015. She brings with her 20+ years of experience in Human Resources, management, and first-hand knowledge and understanding of small business challenges. Angi also has hands-on experience as the Director of Human Resources for organizations with more than 800 employees, giving her insight into the needs of medium to large organizations as well. She has been consulting for more than fifteen years with businesses in the healthcare, hospitality, non-profit, professional services, and banking industries.

Angi received her Bachelors Degree in Business Administration from Eastern Washington University and is certified by the Human Resources Certification Institute as a Senior Professional in Human Resources.

Ms. Tedrow has been serving employers in an advisory capacity for more than eighteen years. Ms. Tedrow currently serves as Chief Legal Counsel for at Associated Industries, an employer's association comprised of hundreds of small to medium sized employers. Ms. Tedrow's work with the association focuses on general association business, labor and employment law, and workers' compensation. In addition to serving employer members, Ms. Tedrow also works with the association's on-staff experts in the areas of human resources, training, and employment law with a focus on prevention through the development of best practices.

She is a graduate of Gonzaga University School of Law in 1999 and Washington State University in 1996. She is licensed to practice law in both Washington and Idaho and has served as a member of the Washington State Bar Association's Board of Bar Examiners since 2011.

7D: The Patient's Dog Just Bit Me: A Review of Today's Top Legal Risks and Regulatory Issues

Mark Bonanno

Today's medical practices face many legal and regulatory challenges. This presentation will review some of the top legal risks and regulatory issues that practices of different sizes and specialties face. The discussion will offer some insight and practical concepts for approaching those risks and issues. There generally is no cookie cutter approach for a medical practice to engage in health care compliance activities and the discussion also will review how to undertake compliance planning based upon the practice's available resources.

Bio: Mark Bonanno, JD, MPH is General Counsel and Vice President of Health Policy for the Oregon Medical Association. Prior to serving as in-house counsel, he enjoyed twenty years of private practice as an advocate for health care professionals and brought with him a dedicated interest in health care policy. In 2000, Mr. Bonanno founded the law firm Healthlawoffice.com to specialize in problem solving and regulatory guidance for health care companies and individual health care professionals. He remains of counsel to the firm.

Mr. Bonanno received his law degree from Lewis & Clark Law School and his graduate degree in public health from Boston University. He served as an adjunct professor of health law in the Mark O. Hatfield School of Government at Portland State University for twelve years, and served terms as chair of the health law section of the Oregon State Bar and the Multnomah Bar Association group insurance committee. In 2014, he completed a three-year tenure as Chair of the 2,400-member Fraud and Abuse Practice Group of the American Health Lawyers Association. In that year, he was honored to receive the AHLA’s Patricia Meador Leadership Award.

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